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Unit 29 Olympus Park Quedgeley Gloucestershire GL2 4AL

Returns Policy

HOW DO I RETURN A PRODUCT WITHIN THE UK?
This returns procedure is for goods purchased in the UK from Jill’s Trains website only. For all other Jill’s Trains Shop returns please contact us on 0778 991 22 00. Faulty or damaged goods can be returned for full credit or replacement please telephone us on 0778 991 22 00.
You may return unwanted goods for credit within thirty (30) working days of receipt for full credit to your original payment method. Credit will only be given if the goods are returned to us in a saleable condition with all packaging, components, labels, leaflets and instructions.
Only returned items with a supplied Returns Label will be accepted. To receive a Returns Label, telephone me on 0778 991 22 00 and quote your customer details – Alternatively, email me at; [email protected]
For faulty or damaged goods, please email at [email protected] for advice.
It is in your interest to obtain Proof of Posting as we cannot be held responsible for non-delivery of goods to our address without it.
On receipt of the goods we will credit the original payment method with the value of the returned goods.
This policy does not affect your statutory rights.

HOW DO I RETURN A PRODUCT FROM OUTSIDE THE UK?
This returns procedure is for goods purchased for delivery outside of the UK from our website only.
For faulty or damaged goods, please email us at [email protected] for advice.
Unwanted goods can be returned for credit within thirty (30) working days of receipt for full credit to your original payment method. Please email us at [email protected] for advice.
Full credit will only be given if the goods are returned to us in a saleable condition with all packaging, components, labels, leaflets and instructions. We reserve the right to reduce the amount of refund if the goods are not in saleable condition.
Only returned items with a supplied Returns Label will be accepted.

EBAY CUSTOMERS:
Please use the relevant returns process on the respective website www.ebay.co.uk

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